Deposit
Upon completion of the signed booking form a deposit of 50% of the tour cost per person, be paid to the company.
Payments :
For the services contracted, a 50% advance payment should be made to hold the booking on a
confirmed basis and the balance amount can be paid at least 7 days before your date of departure from
your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature
of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys,
and hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.
Cancellation and Refund Policy:
All cancellations must be made in writing to us at least a month before the date of arrival of the client. We levy the following cancellation charges.
» 10% of the total amount if the booking is cancelled 30 days prior
» 25% of the total amount if the booking is cancelled 15 days prior
» 50% of the total amount if the booking is cancelled 07 days prior
» 100% cancellation in case of no show
All hotel reservations require reconfirmation by the agent/customer at least one week before the date of check-in failing which hotels reserve the right to
levy at least one-night retention which is payable by the customer making the reservation through us. A Comfortable Holidays do not take any responsibility to make any refund on deposit to the clients until the same has been received by us from the hotel/s. If payment of the tour is through a Credit Card charge then the contract is irrevocable. If there is any complaint regarding services it should be communicated to A Comfortable Holidays while the tour is still on. Refunds, if any, will be made in Indian Rupees only in India before the departure at the end of the tour, as per the conversion rate prevailing at the time of refund. In case of any legal dispute, the Jurisdiction will be Jaipur City, India.
Refunds for unused services or shortening of the tour due to genuine reasons will be executed within 15 working days of your return to your home Country.
Liability:
The company does not own or control hotels, coaches or other facilities mentioned in the tour. As an operator of the package tour, therefore, we cannot be held liable.
• Where there has been no fault on the part of the company, supplier or agents.
• Where the failures in the performance of the contract are attributable to the customer.
• Where the failures are attributable to a third party not connected with the provision of the holiday and are unforeseeable or unavoidable.
• Where the failures are due to unusual and unforeseeable circumstances beyond your control.
• Where the failures are due to an event that you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to
the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
Complaints
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble-free vacation but occasionally
plans go wrong.
Should you have any complaints, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately.
If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing.
If you do not write to us within this time, this will affect the investigation and outcome of the complaint.
Any disputes between clients and Pioneer Journeys Pvt. Ltd. Shall be governed by Jurisdiction in India.
Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for the safety and well-being of our esteemed passengers.
Surcharge:
The Price of your travel arrangement is subject to surcharges in case of a sudden hike in
fuel prices, schedule airfare and any taxes levied by the government. Even in this case,
we will try to absorb an amount of 2%, an amount exceeding 2% will be surcharged.
